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Civil Rights

Title VI Policy

 

The City of Santa Monica's Big Blue Bus (BBB) is committed to ensuring that no person is excluded from participation in, or denied benefits of, its services on the basis of race, color or national origin, as protected by Title VI of the Civil Rights Act of 19654, as amended. 

No person or group of person will be discriminated against with regard to fares, routing, scheduling or quality of transportation service that BBB furnishes on the basis of race, color or national origin. 

If you believe you have been discriminated against on the basis of race, color or national origin by the City of Santa Monica's Big Blue Bus, you may file a Title VI complaint by completing and submitting the Civil Rights Complaint form.  The City of Santa Monica's Big Blue Bus investigates complaints received no more than 180 days after the alleged incident. 

Civil Rights Complaint Procedure 

 

In addition to Title VI of the Civil Rights Act of 1964, BBB also prohibits discrimination based on sex, age, disability, religion, medical condition, marital status or sexual orientation.

If you believe you have been discriminated against on the basis of race, color, or national origin, sex, age, disability, religion, medical condition, marital status or sexual orientation by the City of Santa Monica's Big Blue Bus you may file a Title VI complaint by completing and submitting the Title VI Complaint Form. The City of Santa Monica Big Blue Bus investigates complaints received no more than 180 days after the alleged incident. 

 

How to File a Complaint 

 

You may file a signed, written complaint within one hundred and eighty (180) days of the date of alleged discrimination. The complaint should include the following information:

  • Your name, address and how to contact you (e.g. telephone number, e-mail address, etc.)
  • How, when, where and why you believe you were discriminated against. Include the location, names and contact information of any witnesses.

Complaint Assistance: A City of Santa Monica Big Blue Bus Customer Relations representative will assist with writing a complaint if the complainant is unable to do so.

See below for complete complaint procedure and printable complaint form. 

The complaint may be filed the following ways: 

By mail:

Bridget Cade, Administrative Services Officer
City of Santa Monica Big Blue Bus
P.O. Box 2200
Santa Monica, CA 90407-2200

By email:
bridget.cade@smgov.net

By telephone:
310-451-5444

In person:

1334 5th St., Santa Monica, CA 90401 


M - F:  7:30 a.m. - 5:30 p.m.
Sat.:  12 p.m. - 6 p.m. (only phone assistance available)


You may also file a complaint directly with either of the two following agencies:

Federal Transit Administration Region IX 
Civil Rights Officer
201 Mission Street, Suite 1650
San Francisco, CA 94105-1839

Federal Transit Administration Office of Civil Rights 
Attention: Title VI Program Coordinator
East Building, 5th Floor - TCR
1200 New Jersey Avenue SE
Washington, DC 20590