The Americans with Disabilities Act (ADA) Policy
The Americans with Disabilities Act of 1990 (ADA) prohibits
discrimination and ensures equal opportunity and access for persons with
disabilities. Big Blue Bus is committed to ensuring quality and equitable
treatment for our customers. Big Blue Bus can accommodate alternative
accessible formats upon request (i.e. Braille, large print, audio description
for multi-media, etc.). In addition, reasonable modifications to Big Blue Bus
policies are available upon request.
If you feel that you have been discriminated against on the
basis of a disability, you may file a complaint utilizing the form below:
ADA Complaint Form
Rights to Appeal
If the request for
reconsideration is denied, the Complainant may appeal the Administrative
Services Officer’s response to the Complaint by submitting a written appeal to
the Director, Department of Transportation of the City of Santa Monica, no
later than 10 calendar days after receipt of the Administrative Services
Officer’s written decision rejecting reconsideration.