Bus Stop Improvement Project (BSIP)
Artistic canopies, seating and real-time arrival information coming to a bus stop near you.
Big Blue Bus has begun the improvement of about 200 bus stops around
the City of Santa Monica. This process is expected to take up to two years.
What stops are closed or reopening?
- 4th & San Vicente (northbound) - Routes 4 & 9.
- 4th & San Vicente (southbound) - Routes 4 & 9.
- 4th & Montana (southbound) - Routes 4 & 9.
- 4th & Montana (northbound) - Routes 4 & 9.
- Montana & 26th (eastbound) - Route 3M.
- San Vicente & 23rd (eastbound) - Route 4.
- San Vicente & 19th (eastbound) - Route 4.
- 4th &
Colorado (northbound) - Routes 3, 4, 9, 3M, & Rapid 3. .
- Montana & 26th (westbound) - Route 3M.
- Montana & 22nd (westbound) - Route 3M.
- Montana & 22nd (eastbound) - Route 3M.
- Ocean Park & 21st (eastbound) - Routes 8
- Olympic & Stewart
(eastbound) - Route 5.
Vicente & 7th (westbound) - Routes 4 & 9.
- 4th & Idaho (northbound) -
Routes 4 & 9.
- 4th & Idaho
(southbound) - Routes 4 & 9.
- 4th & California (northbound) -
Routes 4 & 9.
- Olympic & LA
Farm Restaurant (eastbound) - Route 5.
Olympic & Stewart (westbound) - Route
Stanford (eastbound) - Route 3M. Please use Harvard or
20th & Delaware
(southbound) - Route 41. Please use Olympic or Pico.
NOTE: Construction will continue near Pico & Lincoln (eastbound) (Routes 7 & R7). However, the existing stop will remain in service during construction.
Updated: November 25, 2015
What should I expect?
BBB is installing the new amenities in waves
of 6 to 12 stops at a time. For routine construction, stops
are expected to be closed for three to four weeks.
During this time, we apologize for the inconvenience,
but in general, we ask that customers board and exit at the
nearest alternative stop. Based on what we have
observed first hand and rider feedback, we have decided to
open temporary stops at critical high-volume stops where
the distance between stops or passenger boardings warrants
doing so. We will continue to evaluate whether to open temporary
boarding locations for low-volume stops under
construction on a case-by-case basis.
At your new
ADA-compliant bus stop, you will notice the
- Artistic canopies
- Trash and recycling containers
- A no smoking sign
At heavily utilized bus
stops, you will also find additional seating, lighting and/or
signage that provides real-time bus arrival
Link to top
How will I know if/when my stop is closing?
Ten to 14 days prior to the start of
construction, we will install a temporary sign that tells
you when your stop is closing and reopening, and
alternative locations to board the bus. You may also
subscribe to our BSIP-only email list.Link
What if I am unable to walk to the stop prior or after my usual bus stop?
The Big Blue Bus will not allow passengers to board or
alight at bus stops currently closed for construction. As in any
construction zone, there are safety issues that are
unpredictable. In consideration for our riders who
may not be able to travel to a further to a different bus stop,
please review the following about additional mobility
Dial-A-Ride for Santa Monica
Residents: The City of Santa Monica and WISE & Healthy
Living, offers a shared-ride service with curb-to-curb transportation to
destinations within Santa Monica. The program is intended for adults over
the age of 60 and for disabled individuals over the age of
Link to top
Dial-A-Ride for riders traveling in Los
Angeles County: Access Services provides a curb-to-curb shared ride
service for eligible riders. The evaluation includes criteria such as a
person's ability, without the help of another person, to get to and from a
bus; get on or off an accessible bus; or understand which bus to get on and
when to get off. Please note, you will complete Access Services's
application process for eligibility.
- Volunteer Driver Programs:
These are community-based transportation services in which friends and
neighbors volunteer their time and car to help riders travel to places they
need to go.
Greater LA serves people 65 years and older, and adults with visual
impairments, in the communities of Brentwood, Culver City, Mar Vista,
Pacific Palisades, Palms, Santa Monica, Venice and West LA.
Family Services serves mobility-impaired adults 65 and older who live in
West Los Angeles.
- Access Customer Service provides riders with
information on public and private providers of accessible
transportation. Phone: 800-827-0829 (TDD: 800-827-1359)
(the Local Transit Services Directory) provides a referral service
that matches an individual's transportation needs with available
resources like Dial-A-Ride, Lift Van/Shuttle, and Taxi services.
- Taxis. The City of Santa Monica operates a taxicab franchise system.
A listing of companies authorized to pick up passengers in Santa
Monica, along with rates, is here.
I have questions or comments.
Construction-related questions: Contact our construction
project manager at (213) 820-5889.
BBB customer service and project
media inquiries: Contact us through GO (use
this link) or dial 310-451-5444 to speak with a customer service
Social Media: You may contact us on Twitter
(use @smbsip or #smbsip), but please note that our response time may be
shorter through email or phone.
How much does this project cost? Who is the funder?
The project is funded
primarily by the federal government. Construction is approximately $7
million dollars to improve bus stops within the City of Santa Monica only.
The funds were earmarked specifically for this project. In general,
federal funds are awarded for specific capital projects and cannot be
In addition to providing shade at locations
where the City had not provided any beforehand, this project affords
Big Blue Bus the opportunity to install real-time signs and lighting
at the City's busiest stops; they did not have these amenities
before. This project provides Big Blue Bus and the City of Santa
Monica with the financial resources to bring many more stops into
compliance with the Americans for Disabilities Act (ADA). The
applicable sections of the ADA concern ensuring that riders in
mobility devices or riders with visual impairments are able to
navigate bus stops safely and in allowing adequate space for a bus
to deploy a wheelchair ramp. Many existing bus stops in Santa
Monica are not in compliance with the ADA; they were
grandfathered as furniture such as benches and trash cans were
installed prior to 2010, when the latest regulations were
adopted. In practice, this means that these locations are
very challenging for wheelchair users
and the blind to navigate. This project will rectify
that for a critical group of our customers.Link
Tell me more about the design.
Lorcan O’Herlihy Architects
(LOHA) was chosen to work with City staff to design the new stop
amenities. LOHA was directed to develop designs that
- Enhance the streetscape
- Consider physical
constraints of the streets
- Allow for maximum visibility
to businesses and signage located around it
the use of alternative energy
impervious to vandalism and loitering as
Offer easily readable
and aesthetically pleasing transit information
Be simple and cost effective to
maintain and service
current & future transit technologies
The design chosen met the criteria above. Called
"The Blue Spots", the shelters and information signs have
flexibility, offer visibility, and information to transit
The project design was a result of extensive
outreach to a great number of stakeholders, including riders, City
Council officials, business owners with storefronts behind bus
stops, and more.
to the iterative community engagement process, BBB has been making ongoing
adjustments to the design of the new bus stops although construction is already
underway. These changes include the design of the seats and their
placement (so as to avoid blocking the sightline of the bus for both drivers
and riders); it will also address customer demand for additional shade from
the sun at low-volume bus stops. Link to top
Can you bring back the benches?
We have heard from many riders and constituents directly and
via the grapevine regarding the new seat design and their request for the
reinstatement of the aluminum benches. When the comments began coming in, BBB
staff deliberated and considered the feasibility of reinstalling the
benches. We regret to share with the public that we are not bringing back
The benches were installed in bunches over the span of
three years as an interim measure.. The inclusion of the benches in a new
design was never in the plans nor was a requirement given to the BBB by
the City Council and stakeholders we consulted. In the seven to ten
years since the benches were installed, BBB and the Santa Monica Police
Department received many complaints about loitering on the benches;
they were filed by riders and owners of businesses. As such, BBB was
assigned criteria for evaluating design proposals (see above) that
included imperviousness to loitering by non-riders and vandalism,
as difficult and uncomfortable as that may be to disclose. The
aluminum benches do not comport with the new design and its
In addition, we must also consider location and
placement. With the new location of the target sign unit, which is
intended to allow wheelchair users to be able to view the
rider information we have displayed, the benches may not fit on
the sidewalk in an appropriate fashion given the requirements for
ADA compliance. In addition, some locations have very narrow
sidewalks and the seating is very close to private residence
or commercial frontage. In these situations, the new seating
is much more compatible to the adjacent residents,
businesses, and property owners.
We really have taken
the constructive feedback we have gotten about the
seats' functionality, including the difficulty some riders
have with standing up to catch the bus, to heart.
Although the ADA does not require transit agencies to
provide seating at bus shelters, we are revising the
double-seat configuration to satisfy the public's
our announcement on July 9, 2014. We will be sharing renderings of
the revised seat design when they become available.Link to top
Bus Stop Improvement (BSIP) Links