Contact Us

We welcome your feedback and suggestions. Here's how to connect with us:

Blue: the Transit Store & Customer Service Center

Contact Forms


Lost & Found


Thank you for taking the time to write to us. We appreciate your feedback. Please share as many details of your experience as possible so we can best determine how to work with staff to improve our service in the future. We hope you will ride with the Big Blue Bus again soon.

Date of Incident:  [None] Select a Date Delete the Date
Time of Incident:
4 Digit Bus Number:
Bus Line:
Direction you were traveling:
Intersection where you exited:
Time You Boarded Bus:
Time You Exited:
Description of Operator (Name, Badge Number, Male/Female, etc.):


 We’re sorry you might have lost something on a Big Blue Bus. We’ll be happy to let you know whether we found it or not within two (2) business days if you fill out the form below. 


Alternative Phone:
Date lost:  [None] Select a Date Delete the Date
Bus and/or route number you were riding and in which direction:

 Description of Lost Item:





Key Departmental Contacts

If the contact form does not meet your needs, please email us at and address your concerns to one of the key departmental contacts listed below. 

  • Edward F. King, Director of Transit Services  
  • Patrick Campbell, Chief Operations Officer
  • Suja Lowenthal, Government and Community Relations Manager
  • Advertising

Employment at Big Blue Bus

Interested in working for the Big Blue Bus? Visit the City of Santa Monica's website here, for information on job opportunities and more.