Bus Stop Improvement Project (BSIP)
Artistic canopies, seating and real-time arrival information coming to a bus stop near you.
Big Blue Bus has begun the improvement of about 200 bus stops around
the City of Santa Monica. This process is expected to take up to two
At A Glance: Bus stop construction status map
This map shows the
status of construction at the following kinds of stops:
- Green =
Stop has been built and is now open
- Yellow = Stop is closing soon
- Red = Stop currently closed
- Purple =
Stop under construction; there is a temporary boarding location nearby.
What stops are closed or reopening?
Closing May 27
- Santa Monica & 20th (both directions):
- Route 1 & Rapid 10 passengers, use 18th or 22nd.
- Note: We will instruct Rapid 10 to stop at both 18th and 22nd.
- 14th & Broadway (northbound): Use Santa Monica or Colorado.
- 20th & California (southbound): Use Washington or Wilshire
- 4th & Broadway (northbound):
- 2, 3, 3M, 4, 9: Use 4th & Colorado or 4th & Santa Monica
- R20: Exit at 4th & Colorado instead.
14th & Michigan (northbound) - Route 41: Use Pico or Olympic.
Arizona & 5th (eastbound):
- Route 3 & R3 first stop: 4th & Wilshire (southbound).
- Route 3 & R3 last stop: 4th & Santa Monica (northbound).
Lincoln & Washington (southbound) - Route 3: Use Idaho or California.
Pico & 14th (eastbound) - Route 7: Use Euclid or 16th.
Ocean Park & 28th (westbound) - Routes 6, 8, and 44: Use 25th or 31st.
Ocean Park & 31st (westbound).
Santa Monica & Cloverfield (eastbound) - Routes 1 & R10: Use 22nd or 26th (update)
- Santa Monica & Lincoln (eastbound): Routes 1 & R10.
- 4th & Civic Center (southbound): Routes 3, 3M, 4, 9.
- Main & Civic Auditorium (northbound): Routes 3M, 4, 9.
- Ocean & Broadway (northbound): Routes 1, 7, R10
- Ocean & Pico (northbound): Routes 1, 7.
- Ocean Park & 31st (westbound): Route 8
- 14th & Pico (northbound):
- 17th & Pearl (northbound): Routes 41 & 44.
- Broadway & 6th (westbound): Routes 5, 7, R20.
- 4th & Santa Monica (southbound): Routes 2, 3, R3, 4, 5 & 9.
- Ocean Park & 17th (eastbound): Route 8.
What should I expect?
BBB is installing the new
amenities in waves of 6 to 12 stops at a time. For routine construction,
stops are expected to be closed for three to four weeks.
During this time, we apologize for the inconvenience, but in general,
we ask that customers board and exit at the nearest alternative stop.
Based on what we have observed first hand and rider feedback, we have
decided to open temporary stops at critical high-volume stops where the
distance between stops or passenger boardings warrants doing so. We will
continue to evaluate whether to open temporary boarding locations for
low-volume stops under construction on a case-by-case basis.
new ADA-compliant bus stop, you will notice the following:
- Artistic canopies
- Route information
- Trash and recycling containers
- A no smoking sign
At heavily utilized bus stops, you will also find additional
seating, lighting and/or signage that provides real-time bus arrival
Link to top
How will I know if/when my stop is closing?
Ten to 14 days prior to the start of construction, we will install a
temporary sign that tells you when your stop is closing and reopening, and
alternative locations to board the bus. You may also subscribe to our
BSIP-only email list.Link to top
What if I am unable to walk to the stop prior or after my usual bus stop?
The Big Blue Bus will not allow passengers to board or alight at bus
stops currently closed for construction. As in any construction zone,
there are safety issues that are unpredictable. In
consideration for our riders who may not be able to travel to a further to
a different bus stop, please review the following about additional
Dial-A-Ride for Santa Monica
Residents: The City of Santa Monica and WISE & Healthy
Living, offers a shared-ride service with curb-to-curb transportation to
destinations within Santa Monica. The program is intended for adults over
the age of 60 and for disabled individuals over the age of
Link to top
Dial-A-Ride for riders traveling in Los
Angeles County: Access Services provides a curb-to-curb shared ride
service for eligible riders. The evaluation includes criteria such as a
person's ability, without the help of another person, to get to and from a
bus; get on or off an accessible bus; or understand which bus to get on and
when to get off. Please note, you will complete Access Services's
application process for eligibility.
- Volunteer Driver Programs:
These are community-based transportation services in which friends and
neighbors volunteer their time and car to help riders travel to places they
need to go.
Greater LA serves people 65 years and older, and adults with visual
impairments, in the communities of Brentwood, Culver City, Mar Vista,
Pacific Palisades, Palms, Santa Monica, Venice and West LA.
Family Services serves mobility-impaired adults 65 and older who live in
West Los Angeles.
- Access Customer Service provides riders with
information on public and private providers of accessible transportation.
Phone: 800-827-0829 (TDD: 800-827-1359)
(the Local Transit Services Directory) provides a referral service that
matches an individual's transportation needs with available resources like
Dial-A-Ride, Lift Van/Shuttle, and Taxi services.
- Taxis. The City of
Santa Monica operates a taxicab franchise system. A listing of companies
authorized to pick up passengers in Santa Monica, along with rates, is here.
I have questions or comments.
Construction-related questions: Contact our
construction project manager at (213) 820-5889.
service and project media inquiries: Contact us through GO (use
this link) or dial 310-451-5444 to speak with a customer service
Social Media: You may contact us on Twitter
(use @smbsip or #smbsip), but please note that our response time may be
shorter through email or phone.
How much does this project cost? Who is the funder?
The project is funded primarily by the
federal government. Construction is approximately $7 million dollars to
improve bus stops within the City of Santa Monica only. The funds were
earmarked specifically for this project. In general, federal funds are
awarded for specific capital projects and cannot be reallocated
In addition to providing shade at locations where the
City had not provided any beforehand, this project affords Big Blue Bus the
opportunity to install real-time signs and lighting at the City's busiest
stops; they did not have these amenities before. This project provides Big
Blue Bus and the City of Santa Monica with the financial resources to bring
many more stops into compliance with the Americans for Disabilities Act
(ADA). The applicable sections of the ADA concern ensuring that riders in
mobility devices or riders with visual impairments are able to navigate
bus stops safely and in allowing adequate space for a bus to deploy a
wheelchair ramp. Many existing bus stops in Santa Monica are not in
compliance with the ADA; they were grandfathered as furniture such as
benches and trash cans were installed prior to 2010, when the latest
regulations were adopted. In practice, this means that these locations are
very challenging for wheelchair users and the blind to navigate.
This project will rectify that for a critical group of our customers.Link to top
Tell me more about the design.
Lorcan O’Herlihy Architects (LOHA) was
chosen to work with City staff to design the new stop amenities. LOHA was
directed to develop designs that would
- Enhance the
- Consider physical constraints of the streets
- Allow for maximum visibility to businesses and signage located around
- Feature the use of alternative energy
Be as impervious to vandalism and loitering as
Offer easily readable and
aesthetically pleasing transit information
Be simple and cost effective to maintain and
Adhere to ADA
Adapt to current & future
chosen met the criteria above. Called "The Blue Spots", the shelters and
information signs have flexibility, offer visibility, and information to
The project design was a result of extensive outreach
to a great number of stakeholders, including riders, City Council
officials, business owners with storefronts behind bus stops, and
to the iterative community engagement process, BBB has been making ongoing
adjustments to the design of the new bus stops although construction is already
underway. These changes include the design of the seats and their
placement (so as to avoid blocking the sightline of the bus for both drivers
and riders); it will also address customer demand for additional shade from
the sun at low-volume bus stops. Link to top
Can you bring back the benches?
We have heard from many riders and constituents directly and via
the grapevine regarding the new seat design and their request for the
reinstatement of the aluminum benches. When the comments began coming
in, BBB staff deliberated and considered the feasibility of reinstalling
the benches. We regret to share with the public that we are not bringing
back the benches.
The benches were installed in bunches over the
span of three years as an interim measure.. The inclusion of the benches
in a new design was never in the plans nor was a requirement given to
the BBB by the City Council and stakeholders we consulted. In the seven
to ten years since the benches were installed, BBB and the Santa Monica
Police Department received many complaints about loitering on the
benches; they were filed by riders and owners of businesses. As such,
BBB was assigned criteria for evaluating design proposals (see above)
that included imperviousness to loitering by non-riders and vandalism, as
difficult and uncomfortable as that may be to disclose. The aluminum
benches do not comport with the new design and its requirements.
addition, we must also consider location and placement. With the new
location of the target sign unit, which is intended to allow wheelchair
users to be able to view the rider information we have displayed, the
benches may not fit on the sidewalk in an appropriate fashion given the
requirements for ADA compliance. In addition, some locations have very
narrow sidewalks and the seating is very close to private residence or
commercial frontage. In these situations, the new seating is much more
compatible to the adjacent residents, businesses, and property owners.
We really have taken the constructive feedback we have gotten about the
seats' functionality, including the difficulty some riders have with
standing up to catch the bus, to heart. Although the ADA does not require
transit agencies to provide seating at bus shelters, we are revising the
double-seat configuration to satisfy the public's concerns, per our announcement on July 9, 2014. We
will be sharing renderings of the revised seat design when they become
available.Link to top
Bus Stop Improvement (BSIP) Links