• We welcome your feedback and suggestions. Here's how to connect with us:

    Blue: the Transit Store & Customer Service Center

    Contact Forms

  • Thank you for taking the time to write to us. We appreciate your feedback. Please share as many details of your experience as possible so we can best determine how to work with staff to improve our service in the future. We hope you will ride with the Big Blue Bus again soon.

    Name:   
    Phone:   
    Address:   
    Email:   
    Date of Incident:   [None] Select a Date Delete the Date 
    Time of Incident:   
    4 Digit Bus Number:    
    Bus Line:    
    Direction you were traveling:   
    Intersection where you exited:   
    Time You Boarded Bus:   
    Time You Exited:   
    Description of Operator (Name, Badge Number, Male/Female, etc.):  
       
    Comments: 
     

     We’re sorry you might have lost something on a Big Blue Bus. We’ll be happy to let you know whether we found it or not within two (2) business days if you fill out the form below. 

     

    Name:   
    Phone:   
    Alternative Phone:   
    Address:   
    Email:   
    Date lost:   [None] Select a Date Delete the Date 
     
    Bus and/or route number you were riding and in which direction: 
     

     Description of Lost Item: 
     

     

     
     

     

    The Big Blue Bus can help you promote the use of public transit to your employees. We can supply you with a variety of fun, educational and free or low cost resources…just let us know what you need and we’ll let you know within two business days what kind of magic we can work.

     


    Name:   
    Title:   
    Business/Company:   
    Number of Employees:    
    Phone:   
    Fax:   
    E-mail:   
    Address: 
     
    		Interested in receiving:
           

  •  

    Key Departmental Contacts

     

  • Board faster: have your fare and ID in hand and ready to show the operator.
  • Big Blue Buses powered by natural gas reduce CO2 emissions by almost 20 % over gas-powered buses.
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Big Blue Bus
City of Santa Monica
Customer Service:
310 451-5444

Big Blue Bus
P.O. Box 2200 Santa Monica, CA 90407-2200

Local Address
1660 7th Street, Santa Monica, California 90401-3324
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